Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
We would encourage all patients, who can do so, to use our online request system, it is convenient and secure. This will prevent you queueing on the telephone and keep our lines free for those who are unable to get online to submit a request.
Requesting an appointment online
If you prefer not to discuss the reason for requesting an appointment with a receptionist. Submitting an online request provides you with more discretion and time to submit your request.
Once submitted the doctor will review your request, and will determine if you need to be seen. You will receive a response within 48 hours. This ensures we make use of our limited resources in the most safe and efficient way. Appointments are offered based on clinical need, rather than a first come first serve basis.
Contact us by telephone 0121 360 5409
When you contact the practice, our receptionists will ask you for brief information about the reason for your appointment request. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Whether you complete the online request form or contact us via telephone, your appointment request will be handled in exactly the same manner. This ensures equity of access for all our patients.
Routine appointments
To request a routine appointment in advance during opening times:
- Use the AccurX link above.
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Extended access
Cotmore Surgery currently offers extended opening hours on Monday evenings between 6pm and 7pm for patients registered at the practice.
Appointments must be booked in advance and are available with a range of clinicians including GPs, advanced nurse practitioners, and practice nurses.
Weekend / evening appointments
Evening and weekend appointments are also available from mid-September 2018 at the Oaks Medical Centre for patients who are registered with Cotmore Surgery, as part of a government initiative and Our Health Partnership (OHP) collaborative working arrangements. Appointments must be booked in advance through Cotmore Surgery and are available:
- Monday, 6:30pm to 8pm
- Tuesday, 6:30pm to 8pm
- Wednesday, 6:30pm to 8pm
- Thursday, 6:30pm to 8pm
- Friday, 6:30pm to 8pm
- Saturday, 9am to 1pm
- Sunday, 10am to 1pm
Clinics will be held at the Oaks Medical Centre.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on 0121 360 5409 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs